Released on: October 17, 2008, 11:38 am

Press Release Author: eGain Communications Corporation

Industry: Software

Press Release Summary: Evaluation Based on Completeness of Vision and Ability to
Execute

Press Release Body: Mountain View, California (October 17, 2008) EUR" eGain
Communications Corporation (OTC BB: EGAN.OB), a leading provider of multichannel
customer service and knowledge management software on-premise or on-demand,
announced today that it has been placed in the Leaders Quadrant by Gartner, Inc. in
the EURMagic Quadrant for E-Service Suites 2008EUR report, authored by Johan Jacobs and
Michael Maoz, October 14, 2008.

Gartner defines Magic Quadrant leaders as companies that "demonstrate
market-defining vision and the ability to execute against that vision through
products, services, demonstrable sales figures and solid new references for multiple
geographies and vertical industries. Leaders provide functionally diverse and rich
e-service suites that can be deployed and supported globally and have at least five
of the six e-service components supported by OEMs. They are suitable for all sizes
and complexities of enterprise, and have broad industry coverage. Revenue is strong,
and new references are readily available. When asked, their clients reply that this
product has affected the organization's competitive position in the market.EUR

In addition, the report states, EURAn organization's manner of interacting with
customers on the Internet is evolving from single-channel and nonintegrated (for
example, e-mail only) instances to multichannel, preintegrated instances (for
example, e-mail, chat and virtual assistants). There is a slow but gradual move to
the concept of the customer interaction hub.EUR

eGain Service™, available on-premise or on-demand, is the industry's most
comprehensive customer interaction hub (CIH) software suite that includes
award-winning applications for call tracking and resolution, knowledge management,
multimodal web self-service, email management, chat, web collaboration,
notifications, service fulfillment and more.


EUReGain is a pioneer with a decade-long history of innovation in the customer service
and knowledge management arena,EUR said Ashu Roy, Chairman and CEO of eGain. "We are
honored to be positioned in the leaders quadrant by Gartner in the Magic Quadrant
report, which I see as an acknowledgement of our track record.EUR


About the Magic Quadrant
The Magic Quadrant is copyrighted 2008 by Gartner, Inc. and is reused with
permission. The Magic Quadrant is a graphical representation of a marketplace at and
for a specific time period. It depicts Gartner's analysis of how certain vendors
measure against criteria for that marketplace, as defined by Gartner. Gartner does
not endorse any vendor, product or service depicted in the Magic Quadrant, and does
not advise technology users to select only those vendors placed in the "Leaders"
quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant
to be a specific guide to action. Gartner disclaims all warranties, express or
implied, with respect to this research, including any warranties of merchantability
or fitness for a particular purpose.

About eGain
eGain (OTC BB: EGAN.OB) is a leading provider of customer service and contact center
software for in-house or on-demand deployment. For more than a decade, the world's
largest companies have relied on eGain to transform their traditional call centers,
help desks, and web customer service operations into multichannel customer
interaction hubs. Based on the Power of One™, the concept of one unified platform
for multichannel customer interaction and knowledge management, these hubs enable
dramatically improved customer experience, end-to-end service process efficiencies,
increased sales, and enhanced contact center performance.

Headquartered in Mountain View, California, eGain has an operating presence in 18
countries and serves more than 800 enterprise customers worldwide. To find out more
about eGain, visit www.eGain.com or call the company's offices: 800-821-4358 (US
headquarters), 1753-464646 (UK and Continental Europe).


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eGain, the eGain logo, and all other eGain product names and slogans are trademarks
or registered trademarks of eGain Communications Corp. in the United States and/or
other countries. All other company names and products mentioned in this release may
be trademarks or registered trademarks of the respective companies.

# # #


eGain media contact:
Connie Pheng
Phone: 650-230-7449
Email: cpheng@egain.com


Web Site: http://www.egaiin.com

Contact Details: 345 E Middlefield Road
Mountain View, CA 94086
Phone: 6502307500
Fax: 6502307600
Email: pr@egain.com